Tourist Refund Scheme

Ensure you are at the TRS facility early to make your claim as queues can be long.

The Tourist Refund Scheme (TRS) is part of the Australian Government’s tax system.

The TRS allows Australians and overseas visitors to claim a refund, (subject to certain conditions), of the goods and services tax (GST) and wine equalisation tax paid on goods bought in Australia and then taken out of Australia in checked luggage or carry-on bags. Operating air and sea crew are not eligible to claim a refund.

When making a claim you need to take your goods, original tax invoice(s), passport and boarding pass to the TRS facility. Different conditions apply for claiming a tax refund on liquids, aerosols, gels (LAGs) and oversized items. Oversized or LAGs goods must be verified at the Australian Border Force (ABF) client service office and then checked in with your baggage before you present the notated invoices to the TRS facility.

What can be claimed?

You can claim a refund if:

  • you purchased the goods in the 60 days before you leave Australia
  • your purchases are from a single business with the same Australian business number (ABN) and total AUD 300 (GST inclusive) or more. For example, if you bought items from one business, even on separate invoices, that together total AUD 300, these items could be eligible for a tax refund under the TRS
  • you, as the travelling passenger, paid for the goods
  • you have an original tax invoice for the goods. Refer to ‘What is an eligible tax invoice’.
  • you wear or carry the goods as hand luggage aboard the aircraft or ship as you leave Australia
  • if the goods are liquids, aerosols or gels (LAGs), or oversized or bulky goods that the airline requires to be checked in as hold luggage you need to have these good verified at the ABF Client Service office before checking the goods in with your luggage. More information is available in the section ‘Claiming TRS on liquids, aerosols or gels, or oversized goods’.

Tax invoices of AUD 1000 or more in value must contain your identity (name, address, email or passport number). Contact the retailer and request a new tax invoice if this information is missing, as the tax invoice will be rejected at the TRS facility without this information.

What can’t be claimed?

A refund will not be paid on the following goods and services:

  • alcohol such as beer, brandy, fortified wines and spirits (travellers can claim wine under the TRS) and tobacco products (these goods can be purchased from duty-free shops)
  • GST-free goods where no GST was paid
  • consumables wholly or partially consumed in Australia for example, food
  • goods that are prohibited on aircraft or ships for safety reasons, including gas cylinders, fireworks and aerosol sprays (check with your airlines for prohibited items)
  • unaccompanied goods (including goods sent by cargo or international mail). Residents of external territories should refer to ‘How do I make a TRS claim if I am travelling to an External Territory?’.
  • services such as accommodation, tours, car rental and labour charges
  • goods purchased over the Internet and imported into Australia
  • gift cards/vouchers (although goods purchased with gift cards/vouchers are eligible for a refund subject to all TRS requirements being met).

If you are unable to present a valid tax invoice for or present some or all of your goods to an officer on request, or cannot provide evidence that an ABF officer has sighted your goods, some or all of your claim could be rejected.

Making a claim

You can make a claim for a tax refund by visiting the TRS facility in an international airport or at the cruise liner terminal at your final port of departure from Australia. The refund will be paid into an Australian bank account, to a credit card, or by cheque (in limited currencies), within 60 days of the claim being lodged.

The TRS application (app)

The mobile or web TRS app allows you to enter the information required to lodge a TRS claim. Currently the app is only available for passengers travelling on international flights departing Australia and international cruises.

Information entered into the TRS application will be stored in a QR code. This QR code is your TRS claim code, which you must present to an officer at the TRS facility when making your claim.

If you successfully enter your claim details using the app, you might be able to use a dedicated queue at the TRS facility and you should spend less time queuing. Dedicated queues do not operate in all international airports.

The mobile phone app can only store a maximum of 10 tax invoices and multiple claim codes cannot be generated. Use the web app if you have 11 or more tax invoices and enter your invoices in batches up to 10 and print the QR code for each batch. You will need to present the multiple claim codes at the TRS facility when making your claim.

  • Access the web app at My TRS Claim.
  • Download the Android version of the mobile app from Google Play.
  • Download the IOS version of the mobile app from the Apple App Store.
  • Download the Windows version of the mobile app from the Windows Phone Store.

When to go to the TRS facility

At airports

At international airports you should arrive at the TRS facility at least 90 minutes prior to the scheduled departure time of your flight to ensure you have sufficient time to successfully lodge your TRS claim.

To find the location of the TRS facility, check the website of the airport where you will depart Australia from. This is the airport where you will clear outwards immigration formalities and not necessarily the airport where you check in your luggage.

If you want to check-in your goods you will need to ensure your luggage is not checked through to your final destination from an earlier domestic flight as your goods must be sighted prior to check-in at the airport where you clear immigration.

If you are catching a domestic flight before catching an international flight and want to make a TRS claim on oversized goods, you must:

  • advise the check-in agent at the domestic airport that you want your bags tagged only to the port from where you will be departing Australia
  • collect your luggage at the domestic terminal
  • transfer to the international terminal and then have your goods sighted at the AB client services office
  • proceed to the departures area and complete check-in procedures for your international flight
  • make your TRS claim after you have completed immigration clearance

At seaports

You can make a claim between one and four hours before your ship’s scheduled departure time. You should make the claim at the last Australian port before departure for overseas. This could be a different port to where you originally boarded the ship. If you attempt to make a TRS claim other than at your last port of departure, ABF officers will be unable to process it.

Claiming TRS on liquids, aerosols or gels, or oversized goods

See the Department of Infrastructure and Regional Development’s website for more information about the limits to the quantity of liquids, aerosols or gels that you can take into the cabin on flights from Australia.

If you want to make a TRS claim for liquids, aerosols or gels that you are not able to take on board because of these limits, take your goods to the ABF client services office before you check in your luggage.

You should also take oversized items such as skis, snowboards and golf clubs and other goods that you will check in to the ABF client services officer for verification before you check them in with the airline.

If you want to check your goods in with your luggage you will need to ensure your luggage is not checked in to your final destination from an earlier domestic flight as your goods must be sighted prior to check-in at the airport where you clear immigration.

To find the location of the ABF client services office, check the website of the airport where you will depart from Australia.

Bringing goods back into Australia for which you have already received a TRS refund

If you are aged 18 years or over, you can bring up to AUD 900 worth of goods into Australia duty-free, or AUD 450 if you are younger than 18. Families travelling together can pool this allowance (a couple with one child can bring in a total of AUD 900 + AUD 900 + AUD 450 = AUD 2250 worth of goods into Australia without paying duty or GST). This is called your passenger concession.

If the total value of the goods you are bringing into Australia is greater than your passenger concession, including goods for which you have previously claimed a tax refund under TRS and any purchased overseas:

  • you must declare all of these goods
  • you will need to repay the GST refund back on the goods you claimed under the TRS
  • duty and GST will apply to all items purchased, not just goods over the limit of your passenger concession.

Penalties can apply if you don’t declare that you have goods in excess of your passenger concession.

Your privacy

You will need to provide your personal information for the Department of Immigration and Border Protection (the Department) to assess your eligibility for the TRS and process your claim.

When making a claim for a GST refund under the TRS, the Department will collect and use your personal information to assess your eligibility for the TRS and to process your claim. The Department can share your personal information with:

  • the Australian Taxation Office
  • any of the retailers that gave you a tax invoice that you included as part of your TRS refund claim
  • a contracted commercial agency who is facilitating your refund on behalf of the Department.

The Department will collect, use, store and disclose personal information in accordance with the Australian Privacy Principles in Schedule 1 of the Privacy Act 1988.

Continue reading “Tourist Refund Scheme”


Your Final Checklist Before Launching Your Website

Monday, February 27, 2017 by

Website Checklist

You’re so close. Your designer has sent over the finished site. It looks good and checks all the boxes you need it to. You’re almost ready to launch.

This is a big moment, but before you actually put your website out into the world, you want to be extra sure everything is just right. Devote a little more time to completing these fifteen steps and you can launch with total confidence that your website is ready.

Dedicated Server


Review Every Page

Your first few steps can all be treated as one big project. You want to go through the entire website, page by page, and do each of the following on every page as you go. Keep a spreadsheet as you go through this process to help you keep up with which pages are complete and what updates you still need to make.

1. Proofread each page.

Even the best writers and editors know how easily a typo or misused word can slip through. Even if your copywriter or content team proofread everything once already, do it one more time. Read over every page on the website to make sure it makes sense, supports your brand strategy, and doesn’t include any embarrassing typos or grammatical errors.

2. Check that paragraph styles and spacing are working correctly.

Sometimes the formatting that looks just right in a word processor ends up looking funny on your website, or the spacing gets messed up in the transfer.

In addition to checking for typos, check to make sure the text on each page is formatted in a way that looks good and makes it easy to read, and that the spacing is consistent throughout.

3. Check the links on each page.

While you’re on each page of the site, go through and click on every link. You want to make sure that:

  1. None of the links are broken.
  2. They all take you to the page they’re supposed to.
  3. They open in a new tab, particularly if they take users to another website. (You don’t want to encourage them to leave your site.)

In the future, you can use a free broken link checker tool to help, but for now when you want to check for all three things, you should do it manually.

4. Confirm that all images load correctly.

A website with images that don’t load looks sloppy and will tarnish your brand’s reputation. Review each page to ensure that all images are showing up as they should – both the important images that are large on the page, and the smaller stuff like social media icons.

Nothing turns a user away than arriving on a website that looks like this:

Check new web pages load correctly

5. Confirm on-page optimization.

Search engines completely dominate the way people use the web today. Therefore, every website owner has to think about SEO. Hopefully, by the time you’ve reached this point your webpages are already optimized for SEO, but you should make a point to check that all of them have basic on-page optimization down.

That means that you’ve:

  1. Determined a keyword to optimize each page for based on research.
  2. Included the keyword in: the URL for each page, the title tag, the page headings, the copy for the page and the image names and alt text.
  3. Write a meta description that includes the keyword.

While you’re checking that each of these fields has been filled in and includes your keyword, also make sure that everything is spelled correctly. Sometimes it’s easy to forget to proofread the stuff that’s not on the page itself. Don’t make that mistake.

Keep in mind here that you don’t want to overdo it. Keyword stuffing is bad for SEO and more importantly, for the user experience. Make sure all uses of the keyword feel natural and don’t hinder how a visitor would experience and understand the page.

6. On each page, ask yourself: is it clear what you want the visitor to do next?

Before you move onto the next webpage, confirm that you know what the goal for the page is and feel confident that the design, copy, and images all work to support that goal. If you want people on that page to sign up for your email list, make sure the email signup form is easy to find and the page makes it clear why it’s worth it for visitors to do so. If the goal of the page is to sell a product, make sure that the copy is persuasive and the next steps to complete a purchase are clear.

Your website as a whole should have a goal, but each individual webpage should as well. Use this step to make sure those goals are clear and the pages are ready to meet them.

On each page, ask yourself: is it clear what you want the visitor to do next?CLICK TO TWEET 

Check the Website as a Whole

The page-by-page review will take you time, but it accomplishes some really important tasks. Once you’ve gotten through that, there are a few things you need to look into about how the site works as a whole.

7. Check how it looks on mobile.

A lot of the people that come to your website will be doing so on their mobile devices.  You have to make sure your website is mobile friendly.

You can start by simply pulling up your website on your own mobile phone and doing some browsing. Does it look ok? Is it easy to find what you need and move from one page to the next? Try filling out a form or making a purchase. Was any part of the process difficult to do?

You can also use Google’s mobile-friendly test tool to see if the search engine deems your website a good experience on mobile (which matters for SEO). If the tool determines that your website isn’t mobile friendly, it will helpfully tell you why, so you can make changes.

Mobile Friendly Test

8. Check the site speed.

People don’t have the patience for a slow loading website. In fact, people now expect websites to load in less than a second. If your website makes them wait, there’s a good chance they’ll click away and find themselves another website to visit instead, potentially one of your competitors.

If your website makes them wait, there’s a good chance your visitors will click away.CLICK TO TWEETYou can find a number of free site speed tools on the internet to test your site with, such as GTMetrix and Page Scoring, both of which provide reports that help you understand what’s working and what’s slowing your site down if it’s not fast enough.

GT Metrix

Page Scoring


9. Test it on different browsers.

Different visitors will be coming to your website through different browsers. By this point, you’ve checked how the website looks through the browser you use the most often. Now it’s time to go back and test it out in all the others.

The most popular browsers you should be sure to check are:

  • Chrome
  • Internet Explorer
  • Firefox
  • Safari
  • Opera

As you did when checking your device on mobile, don’t just pull up the homepage on each. Do some browsing, fill out a form, and make a test purchase. You want to know now if something’s not working on a particular browser, not after it’s caused you frustrated visitors and lost sales.

10. Check that your favicon is in place and showing up.

Even if you haven’t heard the term favicon, you’ve seen them around. They’re the images that show up on the tab at the top of your browser. For example, the HostGator one looks like this:


A favicon won’t make or break your website, but it’s a nice little branding opportunity that’s good to get into place before you launch. If you already have a logo that will work as a Favicon, then this step will be easier, otherwise you’ll need to design one (or hire someone to design one for you).

Keep in mind when choosing the right favicon for your site that’s it’s going to show up tiny, so don’t bother with too much detail. Once you have an image ready, load it to your main directory and insert the proper code into each of your webpages. It’s easy to set up and your website will immediately appear that much more legitimate and established with a favicon in place.

11. Check that any forms on the site are working correctly.

Most websites include contact forms or forms for lead generation (such as those people have to fill out to download an ebook.) Every form on your website needs to be tested out before launch, not just to make sure that you can fill it out easily without problem, but also to make sure that the information the form collects is sent to the right place.

If it’s supposed to go to your CRM or be sent to you in an email, check that it ends up where it’s supposed to. If your forms don’t work, not only will you lose out on valuable leads and contact attempts, but you also risk providing a disappointing experience to prospects that are expecting something from you.

Last Minute Steps to Get Ready

You’re almost there! You just have a few more general steps to take in order to be ready to launch.

12. Determine if you have a custom 404 page ready.

Hopefully, by fixing all your broken links in step #3, you won’t have to worry about your visitors ending up on an error page any time soon, but inevitably at some point they will. Be prepared. Set up a custom 404 page that continues your branding and helps customers figure out where to go next.

As an example, ours gives people a few different action items they can follow, so we decrease the risk of losing them.

HostGator 404 Page

Your 404 page doesn’t have to be clever, but it doesn’t hurt. A 404 page with a cartoon alligator dressed like Sherlock Holmes or a clever message like the one NASA uses dulls the frustration of a broken link.

404 Page

13. Double check that you have a system for continual backups.

Technology’s done a lot to improve our lives, but it’s not perfect. Most of us have dealt with the dreaded experience of losing valuable digital data or documents in one fell swoop due to a technical failure of some sort.

The website you’ve worked so hard on should not suffer that fate. Most hosting platforms (including HostGator) offer a service for automatic backups. It’ll cost you a little money, but those few bucks a month can save you from the catastrophe of losing your website. You’ll be glad you spent that money if the day ever comes when you really need that backup.

14. Sign up for Google Search Console.

A Google Search Console account gives you the means to communicate certain things directly to Google. If you want to submit new content for crawling by Google or remove pages you don’t want to be indexed, this is an easy place for you to do that. It’s also a good spot to check in to see if there are any issues with your site’s performance. You can get a quick snapshot of issues like manual penalties or detected malware. As such, it’s an important account to have set up before your launch.

15. Make sure Google Analytics is set up.

Finally, the most important tool for tracking your website’s performance over time is Google Analytics. Every site owner should have a Google Analytics account set up by the time their website launches. If you don’t have one already, time to get started.

You can set up an account by simply following the instructions here. You’ll be provided with a tracking code that needs to be added to every page on your website.

Once your website has launched and you start getting visitors, you’ll be able to access detailed data on who is visiting your site (demographically speaking), how they found you, and what they did once they reached your website.

Google Analytics
Now it’s time. If you’ve fixed every error you encountered in the course of taking these fifteen steps, then your website is as ready as it’s ever going to be. Unleash it onto the world and get ready. Your website may be finished enough to launch, but once it’s out there, it’s time to start paying attention to what works so you can start the never-ending process of making your website better in the days to come.  A website can be ready to go live, but a successful website is never really done.




Tired of checking and registering all these names yourself?

Want to claim your Brand on all of these sites before someone else does?

Then you want our Social Profile Creation Service! Just give us your personal brand, product or business information, and a highly trained Social Media Specialist assigned to you will begin creating up to 300 Social Media Profiles for you, today!

Know em

Since we launched in 2009 the KnowEm team has helped to reserve over 650,000 profiles and reported back to our clients over 50,000 issues of brand squatting and/or misrepresentation of a brand, username or trademarked term. Don’t be one of those companies that get stuck with a different handle on every Social Network – Make your Social Branding consistent, and reserve your name today!

If your first choice isn’t available, don’t despair. Get creative. And it’s okay if your social media usernames are slightly different than your URL. What’s more important is that your usernames are consistent across each network. For instance, the toothbrush subscription company Quip was unable to get the username Quip on social media. So instead, they used GetQuip and kept it consistent across all their social channels.

If your exact username isn’t available, don’t sweat it. Use an alternative like “Companyhq” or “getCompany.” One thing you should avoid is adding numbers, characters, underscores or phrases that have nothing to do with your business. Keep your usernames as simple as possible.


How to Generate/Download a Full Backup

All of our accounts are able to create and keep a full backup of their hosting package. This is advised as a best practice in case your content needs to be replaced or restored. The method necessary for creating a backup depends on your hosting type:

Please click on the type of backup available for your server type to be directed to instructions for how to create and use backups for your server.

cPanel Backups

A full cPanel backup makes a copy of all of your files, email, databases, etc. Once initiated, you must allow the backup time to perform. The server can send you an email to an address you specify once the backup is ready to download. The steps for generating, downloading and restoring a full backup are explained in detail below.

Note:Shared, Cloud Sites, and Reseller plans may only create cPanel backups up to 10 GB with 150,000 inodes or less. If your backup is larger than 10GB or has more than 150,000 inodes, you must contact HostGator support for help to bypass the limit.

How to Generate a Full Backup in cPanel

To generate a full backup in cPanel:

  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. On the next page, select the Home Directory option from the Backup Destination drop-down menu.
  5. For Email Address, select whether or not you wish to receive an email notification once the backup is complete. (You may also change the notification email address in the provided field if you wish.)
  6. Click Generate Backup.

This will generate the back up for you and place the tar.gz file inside of your home directory. You can then download the backup via cPanel, FTP or SSH.

How to Download the Full Backup

To download the backup from cPanel:

  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. Under Backups Available for Download, click the link for the backup file you wish to download.
  5. Select a destination on your PC where you would like to save the backup.

How to Restore a Full Backup

A full backup must be restored by the root user for the server. We will restore your full backups for free as long as the account previously existed on the server and you have uploaded the file yourself.

If you have root access to your server and wish to restore your cPanel yourself, the instructions below will walk you through the prerequisites and the steps to perform the installation:

Warning: It is strongly recommended that this process only be used for backups created by the same account from the same server that the backup was generated on.

If either the cPanel username or primary domain are different from those contained in the backup, the restore will encounter errors which will not be eligible for HostGator support.

If either of these two circumstances are applicable to your restore, HostGator will consider your restore to be a migration. If any HostGator assistance is required due to these issues, please request a Website Transfer for our assistance.

To restore a backup, simply complete the Restore form. Please indicate the name of the file you wish to restore and where it can be found on your server.

cPanel Restore Prerequisites

To restore a cPanel account, the filename of the backup must use one of the following formats:

  • cpmove–{USER}
  • cpmove–{USER}.tar
  • cpmove–{USER}.tar.gz
  • {USER}.tar
  • {USER}.tar.gz
  • backup-{BACKUP-DATE_TIME}_{USER}.tar
  • backup-{BACKUP-DATE_TIME}_{USER}.tar.gz

Additionally, the file must reside in one of the following locations:

  • /home
  • /usr/home
  • /web
  • /home2
  • /home3
  • /root
  • /usr

The file may also be selected from your local file system at the time of restore.

cPanel Restore with Root Access

To begin the process for a full restoration of a cPanel account:

  1. Log into WHM as root.
  2. Select Restore a Full Backup/cpmove File from the left hand menu.
  3. Select either Restore with Username or Restore with File based on where you have the file stored:
    • Restore with Username: This option will search the server for backup files in the locations listed above from a file already uploaded to the server.
    • Restore with File: This option allows you to select the correct backup file from your local file system.
  4. Select whether to replace all instances of the original server’s IP address with the new address or to only replace basic cPanel-provided A records in zone files (Either option should be sufficient if you are not attempting to migrate data).
  5. Place a checkmark next to Overwrite the existing user to allow cPanel to overwrite the existing cPanel account.
    Warning: If you have a different account on this server with the same cPanel username it WILL be overwritten, destroying the contents of the account.
  6. Click the Restore button.

The restore process will now begin. Please be aware that the process requires active use of multiple applications, such as MySQL. Do NOT shut down or restart any processes on the server during the restore process.

Compatibility Concerns

Because of changes cPanel has made to the backup system and other system features (for example, Horde) between cPanel versions, there are several compatibility issues in the restoration process which you should be aware of:

  • MySQL and PostgreSQL database passwords:In cPanel & WHM version 11.42 and later, the system restores MySQL and PostgreSQL databases to the account, but does not restore the user’s password. This action locks the user out of the databases.

    The next time the user manages a database with the phpPgAdmin or phpMyAdmin program, the system refreshes the user’s privileges and restores their access.

  • Horde:You cannot restore Horde data from cPanel & WHM version 11.50 and later to an earlier version of cPanel & WHM version, it is not backwards compatible. Additionally, backups do not include some global Horde files.

Computer Coach Australia

Snapshot of services provided by Computer Coach Australia

  • Client Centred computer training approach
  • Assessing client needs
  • Delivering onsite and online training
  • Installation, upgrades, backups & troubleshooting
  • Monitoring and assessing training effectiveness
  • Providing IT professional development
  • Pc’s and Macs, SmartPhones, Tablets & Digital Equipment
  • Photoshop, Video editing – iMovie and Movie Maker
  • Social media, Websites, e-Newsletters and Promo designs
  • Payroll, Accounting, Inventory control & CMS systems

The difference between learning from an experienced and qualified computer teacher rather than someone who just – ‘knows a bit about computers’ can be revolutionary…

….. and yes Zoe will come to you to provide that personalised service


computer coach JPG flyer


Consumer first

How often do you find yourself click off a website or blog because it’s just way too clunky to use? Many sites are far from intuitive and difficult to navigate. A really frustrating one is looking up the cinema, movies and session times. 

An easy to navigate and use website like Air BnB has attracted millions of users worldwide. Compare that site with others in the same biz and you can feel the difference and then know the reason for their fast growing success worldwide. 
Another important consideration with a blog or website is the level of support like time and communication Crazy domains offer excellent and immediate support – they provide domain names, hosting services and lots more –  (you may not need all that’s on offer but they are available to ask) is perfect for the new blogger with there to migrate to to grow your presence. You can easily instal plugins for added pow! Their support is next to none with WordPress experts worldwide available within minutes.

If you own a website or blog ask a friend or call Zoe on 040-795-6071 at Computer Coach Australia to give you some feedback on your sites friendliness and usability. 

Zoe has worked with hundreds of different apps over her 23 years in coaching people to use computers and she has a solid understanding of what’s “user friendly” or not from both consumer, student and a teachers perspective. Designing teaching resources around a confusing program creates confusing resources and confused students with poor outcomes for all.

Government websites can be very clunky and today very inexperienced computer users are expected to navigate around these sites, fill in forms, and work out which tab to click when all too often there is no tab to be found. Sadly these users then blame themselves for not having enough skills and there is no human to call for support.

Quite often simple changes like  de cluttering your landing page and creating clean menu options can make visiting your site a pleasant experience – remember going to a website is like walking into a room.

Computer Coach Australia
Maintain engagement with your website or blog

Blogs Website time 

Where to find the time to update your blog or website or any of the other social media appss you may be using ?

Often we can be led over here or there struggling to find passwords and before you know it the planned time has been doubled

If you are finding that you don’t have enough time in the day to keep up your on line presence then give ZOE a call 0407 956 071 at Computer Coach Australia.